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NeuraLaserColor Frequently Asked Questions
How long a print will NeuraLaserColor print?
NeuraLaserColor specification is continuous documents of 4 feet to 400 feet. However, our current longest print is 1634 feet long. It is the file size, not the physical file length, that is a limiting factor in working with and printing well logs.
How does Black Only mode work and why is it faster?
Black Only mode physically moves the three color print cartridges out of the way, engaging only the black print cartridge in the print. This allows the print engine motors and fuser to run faster. Any file can be printed with black toner only by selecting this option in the printer driver. Black only mode prints at 8.7 inches per second, or about 40 pages per minute.
What type of markers to I need to use to mark up my log prints?
No special markers are needed. Any pen, pencil, marker or crayon will effectively write on NeuraLaserColor prints. The toner technology used by this printer contains a special pigment and gloss that produce prints that can be easily marked up.
What versions of Windows will NeuraLaserColor work with?
NeuraLaserColor driver can be installed on Windows XP and Windows VISTA. 32-bit and 64-bit machines are supported. The speed of your log prints will be dependent upon your PC and printing application.
What is TTFP and how can I control it?
Time To First Print is the time from when the user sends the document to the printer from when the printer begins printing the document. Sleep (energy saver) Mode can increase TTFP. File size can significantly increase TTFP. DPI, # colors and file format all contribute to file size. The speed of your PC can greatly affect TTFP. Make sure you have a PC capable of meeting your printing requirement.
How do I know what network address to give my printer?
The best solution is to obtain a static IP address from your network administrator. If you are not able to do this, you may set up the printer to obtain a dynamic IP address when it is plugged into the network. In this case the printer automatically assigns the network address. For best results, the network should be set up to always provide the same dynamic IP address to this device.
Can I plug the printer directly into my PC?
Yes. It is possible to plug the printer directly into the PC using a special type of network cable called a crossover cable. Note that this is different from a “normal” network cable. Alternatively, it is possible to obtain a router switch box. Both the PC(s) and printer(s) may be plugged into this box to set up a private network. Instructions for setting up a private network are found in the NeuraLaserColor User Guide. Contact Neuralog Support for recommendations on obtaining a crossover cable or switch box.
Can I use USB to plug the printer directly into my PC?
Continuous printing is not currently supported over USB. However this has been found to work for shorter continuous prints. Cut sheet printing is supported over USB.
Can I print multiple copies of a log at one time?
Yes, the printer driver includes an option for sending multiple copies to the printer. A cut will be made between each copy.
What application should I use to print to the NeuraLaserColor?
Each NeuraLaserColor comes with a NeuraView Print Only application to allow you to immediately print to your printer. Any Windows application capable of handling well logs should work with NeuraLaserColor. NeuraView, NeuraLog and NeuraSection all will print to NeuraLaserColor (version 2009+ required). Neuralog also has a list of recommended log viewing/printing applications.
- NeuraView: A Print Only NeuraView license ships with each printer for immediate printing. Some restrictions apply so contact your sales representative for detailed information.
- WellSight: Free viewer from WellSight Systems Inc. (version 6.3.1 or later)
- MainLog: Windows Mudlogging application with a free office option and a leasing option available for field work.
- PDSView: Free software utility from Schlumberger. Note that NeuraLaserColor must be set to the default printer to work with PDSView.
- BlueView: Free software utility from Schlumberger.
- PreView: Downloadable software utility from Weatherford.
- EasyCopy: An application for capturing, converting and printing graphics.
- Warrior: Well loggging software by Scientific Data Systems.
- LogView Pro: Licensed software from Halliburton
- LogPro/LogView: Application from RockWare, Inc. that displays geotechnical, environmental, geophysical, mud/gas, and mining data as a graphic boring log.
- LESA: Application from Digital Formation for shaley formation digital analysis.
- Petra: A well log analysis application. See note below.
- SDI: Support Computer Graphics Metafile accross a wide variety of versions and profiles.
- Atlas MetaFile View: Prints CGM and META formats. From Baker Atlas.
- Adobe Acrobat: PDF format. However PDF well logs can be formatted in a variety of ways, leading to incorrect prints. For best results, we recommend using NeuraView for PDF file printing.
What is the best way to print to NeuraLaserColor from Petra?
When in Petra use the Print Preview (not low resolution) option and change the margins so that paneling does not occur. This gives the optimal print speed.
Is there a shutdown procedure that should be used if I need to move my NeuraLaserColor printer?
YES. To safely transport your printer to another location, the fuser should be disengaged before turning off the printer. Do either of these:
(1) If the printer is in Power Saver Mode the fuser is already disengaged. You may now turn off the printer.
(2) Otherwise open the front cover. Listen for fuser cam motion (audible, takes about 1 second). Turn off the printer. Close front cover.
My NeuraLaserColor prints at first but then looses the network connection. What could be wrong?
If the printer prints at first but you seem to continuously loose your network connection, it is likely that you have a network conflict. Specifically you may have assigned an address to the printer that is now being used by another device. Turn the printer OFF. Using a DOS prompt ping the network address you were using. If you get a reply, you have confirmed that the address is in use. Obtain a different static IP address from your system administrator to use with your printer.
Other problems with network connections are usually from loose/faulty network cables or equipment. On occasion (rarely) the port the printer uses to read data may become corrupted and you may need to reboot the host PC.
What is the NeuraLaserColor EX upgrade? Should I upgrade my printer?
The NeuraLaserColor EX release greatly enhances print quality over the original NeuraLaserColor. This upgrade is recommended for all users. It consists of an update to the printer firmware, along with the installation of a new print driver. Files are available on the Neuralog website. Contact Neuralog support to upgrade your NeuraLaserColor printer.
When I print to my NeuraLaserColor, a single cut sheet page comes out with a PCL error. What happened?
This symptom occurs if you use the new NeuraLaserColor EX print driver and print to an original NeuraLaserColor that has not been upgraded to EX. Contact Neuralog support to help you upgrade the printer itself. You can use the original print driver while waiting to upgrade the printer.
Why has paper started coming out of the TOP of the NeuraLaserColor, rather than the BACK of the printer?
There is a diverter spring attached to your printer's fuser that diverts the paper to the back of the printer. If paper is coming out of the TOP of the printer either (1) The spring has somehow come off the fuser, or (2) A new fuser has been installed without a spring. Contact Neuralog support if you have this problem. See the documentation section for sthe pring installation procedure.