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NeuraLaserColor Frequently Asked Questions
How long a print will NeuraLaserColor print?
NeuraLaserColor specification is continuous documents of 4 feet to 400 feet. However, our current longest print is 1634 feet long. It is the file size, not the physical file length, that is a limiting factor in working with and printing well logs.
Do I really need to use Neuralog certified well log paper with my NeuraLaserColor? Watch Video
Neuralog certified paper should be used with your NeuraLaserColor printer. NeuraLaserColor printers are factory calibrated for use with Neuralog certified continuous paper. Paper from other vendors may have different marks, widths and thicknesses and may produce unsatisfactory results. Neuralog paper has special calibration marks that have been designed for use with NeuraLaserColor to provide optimal print quality and cut straightness. Order Neuralog Paper.
How do I change a toner cartridge in the NeuraLaserColor printer? Watch Video
When the printer declares a low toner message, you will want to replace the toner cartridge. Replacement toner cartridges for your NeuraLaserColor printer are available for purchase at Neuralog’s online store.
To change a toner cartridge open the front printer door. Remove the empty cartridge by sliding it up and out of the printer using the red handle and set it aside.
Open the new NeuraLaserColor toner cartridge. Both the cardboard box and inner silver bag can be open by hand. Take out the cartridge and remove all packaging. Shake the cartridge briskly up, down and sidewise. Slide the cartridge in the empty slot until in place. Close the printer door. The printer will run through a calibration procedure for the new cartridge to ready the printer for continued printing.
Place the empty cartridge in the packaging. A pre-paid return postage label is included with each cartridge. All used NeuraLaserColor cartridges should be recycled.
How do I get the cut between prints to be straight and consistent on my NeuraLaserColor? Watch Video
Neuralog has designed special well log paper with unique cut calibration marks that allows the cutter to produce a straight paper cut every time. This paper works with Continuous Form Attachment (CFA) firmware Version 6421 or later, released in March 2011. Using Neuralog's Well Log paper with the firmware update will allow the printer to achieve straight and consistent cuts on every print. If you received your CFA before March 2011 and are current on maintenance, you should update your CFA. A PC with USB cable is required. Any paper you order from Neuralog will have the special cut marks and will work with this firmware. This update is highly recommended.
- Update CFA Firmware (Click on NeuraLaserColor Firmware; contact Neuralog for password)
- Order Neuralog Paper
My printer does not load paper correctly at the start of the print, resulting in a 250.15 error message. What does that mean and what can I do about it? Or, What is an Alignment Clip and how do I attach it to my NeuraLaserColor printer? Watch Video
The NeuraLaserColor Continuous Form Attachment must be properly aligned with the printer to create a straight paper path. To ensure proper alignment a design change was made to the CFA in early 2011. This change consists of (1) new attachment hooks for the CFA and (2) an alignment clip to be attached near the printer’s reference edge. If you have an older CFA and do not have these parts, contact Neuralog support. They will be sent to clients on maintenance at no charge.
If you have been sent a new or replacement CFA for an existing NeuraLaserColor printer, the CFA will have new attachment hooks. You will notice that the LEFT hook of the CFA has an extra ledge. The video will show you how to attach the Alignment Clip, that was sent with the CFA, to your printer.
Power off the printer and remove the CFA if you have not already done so. Open the printer door completely. Place the alignment clip to the left side of the silver reference edge and snap it into place. Now close the door, reattach the CFA, and power on the printer. Printing can now resume.
A CFA that is not properly aligned can cause the paper flow to be restricted and a 250.15 paper jam can result. If you are getting these types of errors and do not have an alignment clip, be sure to Contact Neuralog Support. A kit can be sent to you that includes new CFA hooks and the alignment clip. Be sure to determine whether you need the alignment clip only, or the clip and the attachment hooks.
How does Black Only mode work and why is it faster?
Black Only mode physically moves the three color print cartridges out of the way, engaging only the black print cartridge in the print. This allows the print engine motors and fuser to run faster. Any file can be printed with black toner only by selecting this option in the printer driver. Black only mode prints at 8.7 inches per second, or about 40 pages per minute.
What type of markers to I need to use to mark up my log prints?
No special markers are needed. Any pen, pencil, marker or crayon will effectively write on NeuraLaserColor prints. The toner technology used by this printer contains a special pigment and gloss that produce prints that can be easily marked up.
What versions of Windows will NeuraLaserColor work with?
NeuraLaserColor driver can be installed on Windows XP and Windows VISTA. 32-bit and 64-bit machines are supported. The speed of your log prints will be dependent upon your PC and printing application.
What is TTFP and how can I control it?
Time To First Print is the time from when the user sends the document to the printer from when the printer begins printing the document. Sleep (energy saver) Mode can increase TTFP. File size can significantly increase TTFP. DPI, # colors and file format all contribute to file size. The speed of your PC can greatly affect TTFP. Make sure you have a PC capable of meeting your printing requirement.
How do I know what network address to give my printer?
The best solution is to obtain a static IP address from your network administrator. If you are not able to do this, you may set up the printer to obtain a dynamic IP address when it is plugged into the network. In this case the printer automatically assigns the network address. For best results, the network should be set up to always provide the same dynamic IP address to this device.
Can I plug the printer directly into my PC?
Yes. It is possible to plug the printer directly into the PC using a special type of network cable called a crossover cable. Note that this is different from a “normal” network cable. Alternatively, it is possible to obtain a router switch box. Both the PC(s) and printer(s) may be plugged into this box to set up a private network. Instructions for setting up a private network are found in the NeuraLaserColor User Guide. Contact Neuralog Support for recommendations on obtaining a crossover cable or switch box.
Can I use USB to plug the printer directly into my PC?
Continuous printing is not currently supported over USB. However this has been found to work for shorter continuous prints. Cut sheet printing is supported over USB.
Can I print multiple copies of a log at one time?
Yes, the printer driver includes an option for sending multiple copies to the printer. A cut will be made between each copy.
What application should I use to print to the NeuraLaserColor?
Each NeuraLaserColor comes with a NeuraView Print Only application to allow you to immediately print to your printer. Any Windows application capable of handling well logs should work with NeuraLaserColor. NeuraView, NeuraLog and NeuraSection all will print to NeuraLaserColor (version 2009+ required). Neuralog also has a list of recommended log viewing/printing applications.
- NeuraView: A Print Only NeuraView license ships with each printer for immediate printing. Some restrictions apply so contact your sales representative for detailed information.
- WellSight: Free viewer from WellSight Systems Inc. (version 6.3.1 or later)
- MainLog: Windows Mudlogging application with a free office option and a leasing option available for field work.
- PDSView: Free software utility from Schlumberger. Note that NeuraLaserColor must be set to the default printer to work with PDSView.
- BlueView: Free software utility from Schlumberger.
- PreView: Downloadable software utility from Weatherford.
- EasyCopy: An application for capturing, converting and printing graphics.
- Warrior: Well logging software by Scientific Data Systems.
- LogView Pro: Licensed software from Halliburton
- LogView: Application from RockWare, Inc. that displays geotechnical, environmental, geophysical, mud/gas, and mining data as a graphic boring log.
- LogPro: Suttles Logging log viewer
- LESA: Application from Digital Formation for shaley formation digital analysis.
- Petra: A well log analysis application. See note below.
- SDI: Support Computer Graphics Metafile across a wide variety of versions and profiles.
- Atlas MetaFile View: Prints CGM and META formats. From Baker Atlas.
- Adobe Acrobat: PDF format. However PDF well logs can be formatted in a variety of ways, leading to incorrect prints. For best results, we recommend using NeuraView for PDF file printing.
What is the best way to print to NeuraLaserColor from Petra?
When in Petra use the Print Preview (not low resolution) option and change the margins so that paneling does not occur. This gives the optimal print speed.
What is the best way to print to NeuraLaserColor from Warrior?
When using Warrior PPlot32.exe use the Windows Printing (Right Hand Side) section of the Installed Printers Panel.
• Make sure Enable printing through Windows printer is checked.
• Set Origin for printing to 0.
• Other parameters remain the same.
Please view the Complete Workflow Instructions (also available in NeuraLaserColor Support Documentation).
How do I boot the printer into diagnostic mode? Watch Video
Diagnostic mode is useful for adjusting printer registration, that is, the width and length of the print. To boot the printer into diagnostic mode first turn the printer off. Then turn the printer on while holding down the bottom and right arrows on the operator panel. Hold these buttons down for about 10 seconds or until the clock face appears on the printer operator panel. After the printer boot up is complete, you will see Diagnostic mode appear.
Is there a shutdown procedure that should be used if I need to move my NeuraLaserColor printer?
YES. To safely transport your printer to another location, the fuser should be disengaged before turning off the printer. Do either of these:
(1) If the printer is in Power Saver Mode the fuser is already disengaged. You may now turn off the printer.
(2) Otherwise open the front cover. Listen for fuser cam motion (audible, takes about 1 second). Turn off the printer. Close front cover.
My NeuraLaserColor prints at first but then loses the network connection. What could be wrong?
If the printer prints at first but you seem to continuously lose your network connection, it is likely that you have a network conflict. Specifically you may have assigned an address to the printer that is now being used by another device. Turn the printer OFF. Using a DOS prompt ping the network address you were using. If you get a reply, you have confirmed that the address is in use. Obtain a different static IP address from your system administrator to use with your printer.
Other problems with network connections are usually from loose/faulty network cables or equipment. On occasion (rarely) the port the printer uses to read data may become corrupted and you may need to reboot the host PC.
What is the NeuraLaserColor EX upgrade? Should I upgrade my printer?
The NeuraLaserColor EX release greatly enhances print quality over the original NeuraLaserColor. This upgrade is recommended for all users. It consists of an update to the printer firmware, along with the installation of a new print driver. Files are available on the Neuralog website. Contact Neuralog support to upgrade your NeuraLaserColor printer.
When I print to my NeuraLaserColor, a single cut sheet page comes out with a PCL error. What happened?
This symptom occurs if you use the new NeuraLaserColor EX print driver and print to an original NeuraLaserColor that has not been upgraded to EX. Contact Neuralog support to help you upgrade the printer itself. You can use the original print driver while waiting to upgrade the printer.
Why has paper started coming out of the TOP of the NeuraLaserColor, rather than the BACK of the printer?
There is a diverter spring attached to your printer's fuser that diverts the paper to the back of the printer. If paper is coming out of the TOP of the printer either (1) The spring has somehow come off the fuser, or (2) A new fuser has been installed without a spring. Contact Neuralog support if you have this problem. See the documentation section for sthe pring installation procedure.
My printer has jammed with a 250.67 error. What is wrong?
Most likely the paper has been loaded upside down. This would cause the print to come out on the side with black marks, which is not desirable. Remove the paper and reload with the black marks down and on the right-hand-side, facing the Continuous Form Attachment. If this does not resolve the problem, contact Neuralog support.