Common Scanning Problems and Solutions
| When scanning an older "yellowed" log, there is severe shadowing at the folds. | Set the threshold to a lower number to brighten the image. Also turn on Auto-thresholding to automatically fine tune the image as you scan. |
| The lettering is showing up fuzzy when scanning Mylar logs. | This may be because the ink is on the back side of the mylar. Scan the log upside down (mirror image) for a crisper image. Use NeuraView to mirror the image back. You might also try scanning the log in greyscale. |
| There is a streak in the scanned image. | Most likely one image sensor is out of alignment. This is usually corrected by calibrating the scanner. If calibration does not align the sensor and remove the streak it is possible that the sensor has gone bad. If this is the case you will need to send in your scanner for service. |
| Paper is jamming and not feeding all the way through. | Check to see that the paper has been properly placed. You may need to place a light weight on the paper to control the feed into the scanner. |
| Paper is skewing to one side in the NeuraScanner. | Make sure lid is closed properly. |
| Green Start button was working, but now does not work. | Check paper sensor by pressing paper forward button on scanner. Make sure you did not turn the scanner on/off while the NeuraScanner software was running, causing the communication session to be broken. |
| Scanner only scans about 2 inches and then stops. | Make sure paper is loaded all the way to the left (not right) and is over the paper sensor. |
| Clicking the Scan button in the NeuraScanner software causes the Waiting for Scanner...Lamp may be warming up... message to stay up forever. (Should take 30 seconds.) | Problem occurs due to a mismatch of NeuraScanner software
and firmware versions. Upgrade NeuraScanner firmware and software by
downloading from
www.neuralog.com.
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